Retained Services
Transform Your HR Function with Ongoing Magic
Imagine having a dedicated HR partner who brings a blend of employee relations expertise and process optimisation magic to your organisation. My retained services packages provide consistent support that evolves with your needs—from handling complex workplace situations to streamlining cumbersome processes.
Choose the Perfect Partnership
Our tiered service packages are designed to meet the unique needs of organisations at different stages of growth and complexity.
Bronze
HR Foundations
From £1,500
per month
Service Allocation
Up to 15 hours per month
Core Services Include:
- Employee relations guidance and case support
- HR advisory support via phone and email
- Policy interpretation and application
- Compliance advice and updates
- Basic HR process improvement
- Access to standard HR templates
- 25% discount on all digital HR products
- Complimentary UK Employment Policies Bundle
Silver
HR Acceleration
From £2,500
per month
Service Allocation
Up to 20 hours per month
All Bronze services, plus:
- Complex employee relations case management
- HR strategy guidance and implementation
- Management coaching on people leadership
- Employee engagement initiatives
- Workflow and process optimisation
- Technology assessment and enhancement
- Quarterly HR analytics and reporting dashboard
- One on-site visit per quarter
- 30% discount on all digital HR products
- £1,000 credit toward project work
Gold
HR Transformation
From £5,000
per month
Service Allocation
Up to 35 hours per month
All Silver services, plus:
- Strategic HR planning and implementation
- Advanced employee relations strategy
- Executive coaching on people matters
- HR technology implementation and optimisation
- Advanced HR analytics with predictive insights
- Process redesign and automation
- Two on-site visits per quarter
- Unlimited access to all digital HR products
- £2,500 credit toward project work
- Annual HR audit included
- Wellbeing initiative planning and support
Platinum
HR Excellence
From £7,000
per month
Service Allocation
Up to 40 hours per month
All Gold services, plus:
- Dedicated virtual CHRO support
- Strategic workforce planning
- Weekly executive strategy sessions
- Organisational design and development
- Culture transformation initiatives
- M&A people integration support
- Custom HR analytics dashboard
- Monthly executive team briefings
- Quarterly board-level HR strategy presentation
- Bespoke policy and framework development
- £3,500 credit toward project work
- Annual comprehensive HR audit
The Benefits of Retained HR Partnership
Proactive HR Strategy
Rather than reacting to HR issues as they arise, a retained partnership allows for proactive planning, strategic implementation, and continuous improvement of your HR function.
Deep Understanding of Your Business
Over time, I develop a thorough understanding of your organisation's culture, challenges, and objectives, allowing for more tailored and effective HR support.
Cost-Effective Expertise
Access high-level HR expertise at a fraction of the cost of a full-time HR director, with flexible service allocation that scales with your needs.
Rapid Response to HR Challenges
Dedicated response times mean you'll never face an HR crisis alone, with expert guidance available when you need it most.
Knowledge Transfer & Capability Building
Beyond solving immediate HR issues, I focus on building internal capability, gradually enhancing your organisation's HR knowledge and skills.
Adaptable Service Focus
Service allocation can shift as your needs change, ensuring resources are directed to your most pressing HR priorities each month.
Calculate Your HR Partnership ROI
Curious about the potential return on investment from our retained HR services? Use our interactive calculator to estimate the value of improved efficiency, reduced risk, and enhanced HR effectiveness for your organisation.
Try Our ROI CalculatorFrequently Asked Questions
What is the minimum commitment period?
Bronze packages require a 3-month minimum commitment, Silver packages 6 months, and Gold/Platinum packages 12 months. These minimums ensure we can develop a deep understanding of your organisation and deliver meaningful improvements.
How are the monthly hours allocated?
Hours can be used flexibly across different HR activities based on your needs each month. We track usage and provide regular updates, with the ability to carry over a small percentage of unused hours to the following month.
What happens if we need more than our allocated hours?
Additional hours can be purchased at a preferential hourly rate for retained clients. We'll always notify you when you're approaching your allocation limit and discuss options before incurring any additional charges.
Can I upgrade or downgrade my package?
Yes, you can upgrade your package at any time. Downgrades can be implemented at the end of your minimum commitment period with 30 days' notice.
How does the on-site visit work?
On-site visits are scheduled in advance and can be used for face-to-face meetings, workshops, training sessions, or any other HR activities that benefit from in-person interaction. Travel within the Southeast/London is included; other regions may incur additional travel expenses.
What types of HR issues do you support?
Our retained services cover the full spectrum of HR challenges, from day-to-day employee relations cases and compliance questions to strategic projects like HR technology implementation, policy development, and culture transformation.
Ready to Transform Your HR Function?
I'd love to hear about your specific HR challenges and explore how a retained partnership could bring a touch of magic to your organisation. Let's discuss which package would best meet your needs.
Service Tiers
Choose the perfect partnership level to transform your HR function. Each tier brings its own blend of strategic support, practical solutions, and that special touch of HR magic that makes Ostara HR unique.
| Service Features |
Bronze
|
Silver
|
Gold
|
Platinum
|
|---|---|---|---|---|
| Monthly Investment | £1,500 | £2,500 | £5,000 | £7,000 |
| Monthly Hours | Up to 15 | Up to 20 | Up to 35 | Up to 40 |
| Response Time | Within 48 hours | Within 36 hours | Within 24 hours | Same day |
| On-site Visits | - | Quarterly (1) | Quarterly (2) | Monthly |
| Core Services | ||||
| Employee Relations Guidance | ✓ | ✓ | ✓ | ✓ |
| HR Advisory Support | ✓ | ✓ | ✓ | ✓ |
| Policy Interpretation | ✓ | ✓ | ✓ | ✓ |
| Compliance Advice | ✓ | ✓ | ✓ | ✓ |
| Basic HR Process Improvement | ✓ | ✓ | ✓ | ✓ |
| Advanced Support | ||||
| Complex ER Case Management | - | ✓ | ✓ | ✓ |
| HR Strategy Guidance | - | ✓ | ✓ | ✓ |
| Management Coaching | - | ✓ | ✓ | ✓ |
| Employee Engagement Initiatives | - | ✓ | ✓ | ✓ |
| Technology Assessment | - | ✓ | ✓ | ✓ |
| Strategic Services | ||||
| Strategic HR Planning | - | - | ✓ | ✓ |
| Executive Coaching | - | - | ✓ | ✓ |
| Advanced HR Analytics | - | - | ✓ | ✓ |
| Change Management Support | - | - | ✓ | ✓ |
| Succession Planning | - | - | ✓ | ✓ |
| Executive-Level Support | ||||
| Virtual CHRO Services | - | - | - | ✓ |
| Strategic Workforce Planning | - | - | - | ✓ |
| Weekly Executive Strategy Sessions | - | - | - | ✓ |
| Organisational Design & Development | - | - | - | ✓ |
| Board-Level HR Strategy Presentations | - | - | - | ✓ |
| Digital Products | ||||
| Access to Templates & Documents | ✓ | ✓ | ✓ | ✓ |
| Discount on Digital Products | 25% | 30% | Unlimited | Unlimited |
| Complimentary Policy Bundle | Essential | Complete | Custom | Bespoke |
| Legislative Updates | Quarterly | Monthly | Weekly | Weekly |
| Additional Benefits | ||||
| HR Audit | - | - | Annual | Annual |
| Wellbeing Initiative Planning | - | - | ✓ | ✓ |
| HR Technology Review | - | - | ✓ | ✓ |
| Project Work Credit | - | £1,000 | £2,500 | £3,500 |
| Commitment | ||||
| Minimum Term | 3 months | 6 months | 12 months | 12 months |
| Notice Period | 30 days | 60 days | 90 days | 90 days |
| Best For | SMEs requiring foundational HR support | Small-Mid sized businesses seeking strategic enhancement | Larger organisations or companies undergoing significant transformation | Large enterprises requiring executive-level HR partnership |
Ready to Transform Your HR Function?
Book a complimentary 30-minute consultation to discuss which service tier is right for your organisation. Together, we'll explore how to bring that special blend of compliance and creativity to your workplace challenges.
Book Consultation Contact Us View Success StoriesWhere HR magic meets workplace transformation