RETURNS POLICY FOR DIGITAL PRODUCTS

Overview

At Ostara HR, we take pride in creating high-quality digital products designed to transform your HR processes and workplace experiences. We believe in the value of our products and stand behind their quality. This Returns Policy explains our approach to refunds for digital products.

Digital Product Returns

Due to the instant-access and downloadable nature of our digital products, and the inability to "return" digital files once accessed, we generally do not offer refunds on digital product purchases. When you purchase a digital product from Ostara HR, you are buying a non-tangible, digital item which is delivered electronically.

Limited Satisfaction Guarantee

Despite our no-refund policy, your satisfaction matters to us. If you encounter significant issues with a digital product, we offer the following remedies:

  1. Technical Issues: If you experience technical difficulties accessing or downloading your purchased digital product, please contact us within 7 days of purchase, and we will work to resolve the issue or provide an alternative delivery method.

  2. Significantly Not as Described: If you believe the digital product is significantly different from its description on our website, please contact us within 7 days of purchase with details of the discrepancy. We will review your claim and may offer:

    • Product replacement

    • Store credit

    • A discretionary refund, depending on the circumstances

How to Request Assistance

If you need assistance with your digital product purchase, please contact us at [support@ostarahr.co.uk] with:

  • Your order number

  • Name of the digital product purchased

  • Description of the issue

  • Date of purchase

  • Any supporting information or screenshots

We aim to respond to all requests within 2 business days.

Multiple Purchase Prevention

Please note that our system is designed to prevent accidental duplicate purchases. However, if you inadvertently purchase the same digital product twice, please contact us within 24 hours, and we will process a refund for the duplicate purchase.

Policy Updates

We reserve the right to update this Returns Policy at any time. Any changes will be effective immediately upon posting to our website.